FAQ's

In which currency are the prices listed on the site?

All prices are displayed in Euros (EUR).

I just placed an order. When will it be shipped?

We work hard to process and ship all orders as quickly as possible. Our average shipping times are between 7-10 business days, depending on your location.

Please Note: During busy periods, such as holidays, Black Week, or Christmas, shipping may be delayed by a few extra days. We are committed to doing our best to ensure your order reaches you as soon as possible.

If you have any questions regarding your order or shipping, feel free to contact us:

Your satisfaction is our priority, and we’re always here to help!

I want to return my order. Can I return it if there's an issue?

You have the right to cancel your order within 14 days after receiving it without providing any reason. Once you’ve canceled, you have an additional 14 days to return the product. Upon receiving the returned product, we’ll issue a full refund, including the original shipping costs. However, the return shipping cost from your location to our webshop will be your responsibility.

To ensure a successful return, please make sure that the product and all related items (such as accessories, free gifts, and samples) are unused, in their original condition, and in their original packaging. Contact us to initiate the return process. Once we’ve received the returned items in good condition, we will process the refund within 14 days.

Exclusions from the Return Policy:

The following items cannot be returned:

  • Sealed products with a broken seal.
  • Custom-made items tailored to your specifications.
  • Items of a clearly personal nature.
  • Products that cannot be returned for hygiene reasons.

Can I still cancel/edit my order?

We can still cancel/edit your order as long as the order is not in transit.


Please reach out to us at: info@beauty-ne.com

Make sure to include your order number. That way we are able to help get the concern resolved as soon as possible.

I entered an incorrect address. What should I do?

If you made a mistake or auto-filled an incorrect address, please respond to your order confirmation email with the correct address or notify us at info@beauty-ne.com within 24 hours. We can correct the address if notified in this timeframe. Refunds will not be issued for incorrect addresses reported after 24 hours.

How long does shipping take?

Shipping typically takes 7-10 business days, depending on your location.

Why does shipping take 7-10 days?
All our products are 100% authentic and original. To ensure the highest quality, they are shipped directly from our local warehouse. This process may take slightly longer, but it guarantees that you receive genuine products in perfect condition.

Note: During peak times, such as holidays, Black Week, or Christmas, shipping may take a few additional days. We always strive to process and ship your order as quickly as possible.

If you have any further questions about shipping, please feel free to contact us:

We’re always happy to help!

Do you ship internationally?

Yes, we offer worldwide shipping. Delivery times may vary depending on your location. 

Is there a way to track my order?

Once your order has been shipped, you’ll receive a tracking number via email. You can use this number to monitor your shipment's progress. If you have not received a tracking number, please reach out to us.

What forms of payment do you accept?

We accept major credit cards (Visa, MasterCard, American Express), as well as PayPal and other local payment options, depending on your location.

I have a question that wasn’t answered; can you help?

Absolutely! We're here to help with any questions. Please email us at info@beauty-ne.com or send us a WhatsApp message at: 

+34631738271, and we’ll do our best to assist you. Since we receive a high volume of emails, for a faster response, please include your order number and describe your question clearly. Thank you!